Job Description
Job Type
Full-time
Description
Patient Care Representative Lima, OH Patient Care Representative - ARM Team Hybrid Join a Best Places to Work Winner - 18 Years Running! Do you have experience a passion for helping others? Looking for full-time work with a company known for its award-winning culture?
KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented
Patient Care Representative to join our ARM team.
About KeyBridge At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time
Best Places to Work winner, we're committed to compassion, integrity, and excellence.
Our mission is simple:
bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.
Position Overview As an
ARM Patient Care Representative , you'll serve as the trusted voice of our healthcare clients-guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.
What You'll Do - Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
- Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
- Navigate multiple systems: Work across various medical and internal systems to locate information and support patients with complex inquiries.
- Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
- Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.
What We Offer: - Health, Dental and Vision Insurance after 30 days
- PTO accrual that begins upon hire and can be used after 30 days
- Supportive leadership and growth opportunities
- A fun hybrid work environment
- A company culture you'll be proud to be part of
Requirements
- Strong written and verbal communication skills along with excellent active listening
- Positive, professional attitude with a drive to succeed
- Ability to multitask and adapt in a high-volume call center
- Work efficiently across multiple systems
- Proficiency with Microsoft Office (Outlook, Teams)
- Ability to understand and follow written, oral, and visual instructions
- Reliable, punctual, and team-oriented
- Be available Monday-Friday between 8am-6pm
- Ability to pass ACA certification tests when eligible
- No experience required-we train you
Salary Description
$16-$20
Job Tags
Full time, Work at office, Monday to Friday